The Basics : 1. What is Everest Express®? 2. Who can use Everest Express®? 3. Which currencies can you use to make a remittance? 4. Which countries does Everest Express® service? 5. Why should a user trust Everest Express®? 6. Why is Everest Express® safe? 7. What type of payments can you make through Everest Express®? 8. What are the different payment modes offered by Everest Express®? 9. What are the different delivery modes offered by Everest Express®? 10. How long does it take for a beneficiary to receive money? 11. What is the Remittance Transaction Reference Number or RTRN? 12. How are you informed of your transaction status? 13. Is there a limit on the number of beneficiaries that you can remit money to in Nepal? 14. What role does Kumari Bank play in Everest Express®? 15. Do you or your beneficiary need to open any special bank account? 16. How is Everest Express® better than alternate modes of remitting money to Nepal? Online Transfer Fundamentals What is an Online Transfer? What are the benefits of an Online Transfer? Which currencies can you send via Online Transfer?   Online Transfer at Everest Express® (US Customers Only) How do you make an Online Transfer from the Australia? What details have to be provided for the one-time Registration process? Where can you check the status of your transaction?   Fees, Charges and Limits Are there any transaction limits for Online Transfers? What is the exchange rate applied on your remittance? What are the fees charged for Online Transfer?  The Basics : 1. What is Everest Express®? Everest Express®, is a completely online mode of sending money from US to Nepal, brought to you by Thamel.com. in association with Everest Express, Australia. 4 simple steps t o send money to Nepal - Register with Everest Express and obtain RTRN ID and Everest Express Bank Details we have with Common Wealth Bank. Log on to your Local Internet Banking service and make an electronic transfer to Everest Express Account. Include the Transfer amount and Transfer Fee. We will send you final notification once the funds are credited to our account 12 hrs after receiving the funds your receiver will receive the funds in Nepal Top 2. Who can use Everest Express®? Any person/organization who wishes to make a payment to an individual/organization in Nepal in Nepalese Rupees can use Everest Express®. Top 3. Which currencies can you use to make a remittance? Presently, you can make a remittance in Australian Dollars. The remittance will be delivered to your beneficiary's account in Nepalese Rupees. Top 4. Which countries does Everest Express® service? Presently you can send money from Australia to Nepal only. Top 5. Why should a user trust Everest Express®? Everest Express®, an online money transfer platform is brought to you by Everest Express Australia, Thamel Dot Com Pvt. Ltd. in association with Kumari Bank Ltd Nepal. The funds are routed from formal banking channel and can be tracked all the way. Unlike other remittance service providers, customer service is available around the clock. The founding principles laid by the promoters and partners of Thamel.Com are to provide value, convenience and more importantly, transparency and security to customers. Top 6. Why is Everest Express® safe? Everest Express® does not share the personal information provided by you with any third party (unless, of course, required to do so by law!). For details read our Privacy Policy. When you make a remittance at Everest Express®, you make an Online Transfer to directly debit your bank account. All transactions are carried out across secure encrypted lines and state-of- the-art firewalls, which have gone through extensive security tests. Top 7. What type of payments can you make through Everest Express®? Inward remittances for: family maintenance, purchase of property, investments, transfers to NPR accounts are the kinds of payments that you can make through Everest Express®. Top 8. What are the different payment modes offered by Everest Express®? Presently, Everest Express® offers you only one payment mode: Online Transfer : Completely web-based and totally paperless way to send money to Nepal. Top 9. What are the different delivery modes offered by Everest Express®? Money sent by you can be delivered in 3 distinct ways: Cash Collection - is for recipient who can visit our office locations* or partner bank premises* inside and outside Kathmandu valley to collect the fund directly against the valid government issued Identity Card, Passport, Driving License or Voter Card with Authentication Code. There is no charge or bank fee involved in this mode of delivery and the recipient does not necessarily have a bank account with him for this mode of delivery.  __________ *See the list for details for city and town covered for this mode of delivery at the time of booking money order.   Delivery Time: Instant   Bank Deposits - is for recipient who has valid Bank Account with the corresponding banks in our network. There is no charge or bank fee involved in this mode for our network within Kathmandu Valley. However, there is a direct bank processing fee for bank deposit to recipient's account outside Kathmandu Valley as per the corresponding bank's rules and regulations. Such fee is directly deducted from the beneficiary amount as a Bank Processing Fee. The bank account and number must be valid and verified in advance. Delivery Time: 5 - 15 minutes   Pay Order (Outside Kathmandu Valley only)- is for recipient who does not have a bank account outside Kathmandu Valley. The recipient has to visit our office locations* or corresponding bank premises* to collect the fund directly against the valid government issued Identity Card, Passport, Driving License or Voter Card with Authentication Code. The bank processing fee for Pay Order is directly deducted from the beneficiary amount.  __________ *See the list for details for city and town covered for this mode of delivery at the time of booking money order. Delivery Time: 1 - 2 Business days Top 10. How long does it take for the beneficiary to receive money? The beneficiary is informed about the money order on the business day of the transaction and will be delivered within 24 hrs once the fund is credited to our account in Australia. The local delivery modes we have enable us to deliver fund in Nepal – Instantly, 5-15 minutes or within 1-2 days. Top 11. What is the Remittance Transaction Reference Number or RTRN? The Remittance Reference Number or RTRN is the unique number displayed on your screen at the time of booking your remittance. Consider it the root of your transaction. You get to know the exact status of your transfer by simply clicking on your RTRN on our Online Tracker   If you are writing an email to us, you need to quote your RTRN. Top 12. How are you informed of your transaction status? Once you book a remittance on Everest Express®, we keep you informed on the status of your remittance through regular email updates and reminders. The various status displays and their explanation is as follows: Bank Account under Verification: This means that we have this process in place to verify new customer and their new bank accounts. The instruction to do so will be emailed to you on signing up with Everest Express®. Awaiting Clearance: This means that we have received your Online Transfer instruction and it is in the banking channels for clearing. Funds Cleared: This means that your Online Transfer instruction has been cleared, or your funds have been dispatched to your beneficiary. Money Delivered: This means that the payment has been made to your beneficiary account and you can view the delivery details against your Remittance Reference Number. Of course, apart from regular email updates from Everest Express®, you can keep yourself updated on the status by using "Status Tracker" at Everest Express®. All you have to do is click on your RTRN number. Top 13. Is there a limit on the number of beneficiaries that you can remit money to in Nepal? No. You can send the money to as many people as you wish. Everest Express® has an Address Book tool where you can enter and store your beneficiaries' details. Top 14. What role does Kumari Bank play in Everest Express®? Kumari Bank is the banking backbone for Everest Express® and undertakes the money transfer activity for transactions. In short, the money you send is managed entirely by Kumari Bank Ltd. Thamel Dot Com. provides the technology, operations and the service platform. Top 15. Do you or your beneficiary need to open any special bank account? No. The recipient can collect cash or Demand Draft on producing Government valid ID from any Kumari Bank’s location around the country. The recipient can also use his existing bank account in Nepal to receive fund from Everest Express®. Top 16. How is Everest Express® better than alternate modes of remitting money to Nepal? Everest Express® transaction fees are extremely affordable, and exchange rates are among the very best. The money sent by you is directly credited into the beneficiary's bank account or delivered to the doorstep. What's more, a 24x7 customer service provides you with round-the clock-service.   Top Online Transfer   Fundamentals What is an Online Transfer? An Online Transfer is a completely paperless, web-based way to send money to Nepal through Everest Express®. It is a completely online mode of sending money from Australia to Nepal, brought to you by Everest Express, Thamel.com. in association with Kumari Bank Ltd and is powered by Times of Money Inc. Customer needs to follow three simple steps to send money to Nepal Register on Everest Express® site by providing elementary details. Provide bank details. Provide the receiver's details in Nepal. Top What are the benefits of an Online Transfer? You can send money at your convenience safely, securely and cheaply than anyother mode of transfer. Top Which currencies can you send via Online Transfer? Presently, you can send only in one currency via Online Transfer - AUD. Top Using Online Transfer on Everest Express® What details have to be provided for the one-time Registration process? For the one-time registration, you need to provide us with the following details: Your Personal Details Your Bank Name Your BSB (Bank, State & Branch) Code Your Bank Account number Your Beneficiary Details in Nepal Top   Where can you check the status of your transaction? The Online Tracker at Everest Express® indicates the status of your transaction. Top   Fees, Charges and Limits : Are there any transaction limits for Online Transfers? Please refer to the following table for country-wise limits- Country Limits-Min per Transaction Limits-Max per Transaction Australia AUD Dollars 50 AUD Dollars 5000 Top What is the exchange rate applied on your remittance? The exchange rate applicable to your remittance is based on the rate, prevailing at 10 AM Kathmandu, Nepal Time, on the day that your funds are converted to Nepalese Currency Rupees(NPR). Exchange Rate for AUD in NPR is a controlling factor of Nepal Rastra Bank (Central Bank of Nepal). Everest Express® is authorized to schedule its own Exchange Rate in compliance with Kumari Bank and remit distribution on that Exchange rate. In case there is highly fluctuation in exchange rate of Nepal Rastra Bank Everest Express® is authorized to use the Rate which-so-ever is lower and apply recalculation on the amount that your recipient gets NPR in Nepal. This is exercised utmost to lower the risk of loss in exchange rates due to fluctuation in Nepal. Top What are the fees charged for an Online Transfer? Please click here to know about the Transaction Fees Top